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FAQ

Below you can find answers to the most frequented asked questions.
If you need assistance or help with your order please contact our Customer Services.

You can cancel your order online up until 11.59pm the night before your collection. Just go to the My Orders Section in My Account, select the order you wish to cancel and choose ‘Cancel Order’. You can also cancel your order at any time prior to collection by contacting Customer Services on 0800 042 0800. There is no charge for cancelling your order.

If you cancel your order, the pre-authorised amount will be returned to your account within a few working days. Please have a look at our refunds policy here for more information.

You can change your chosen store and collection slot at any point in the online ordering process, up to the point of order submission. Due to stock variations across our stores, you will be notified if any items that you had already selected are not available to purchase in that store.

Currently, you cannot amend your chosen slot or store once your order has been submitted and confirmed. If you can no longer make it to your chosen store or collection slot, you can cancel your order online via My Orders. You will not be charged. You can easily place your order again for a time or location that suits you better with just a few clicks – just select your order in My Orders and choose ‘Order Again’.

Yes, you can! You can add or remove items from your order as many times as you need to up until 11.50pm the night before your collection slot. Just select the order you wish to edit from the My Orders section in My Account and choose ‘Amend Order’. It’s that simple!

Yes, prices online are the same as in-store prices. The price you will pay is the same as the price in-store on the day of collection.

While your order can be as big or small as you need, we do have some restrictions on individual item quantities, for example:

  • In line with the Medicines and Healthcare Products Regulatory Agency (MHRA) guidelines, painkillers are restricted to a maximum of 2 packets per order. This includes a combination of any paracetamol, aspirin or ibuprofen based products.

We may limit the quantity of certain items to ensure our products are available to as many customers as possible.

    Compostable tray liners can be used in home compost or disposed of along with residual waste, where it will be used for energy recovery or decompose in landfill. They should not be put in recycle bins. If you are unable to compost them at home you can return them to one of our colleagues at your next collection, where we will be happy to compost them for you.

    At the moment you will be required to create a new account to use grocery Click & Collect. But don’t worry, we’ve made this really easy to do. We just need your name, email address and a password and you are ready to shop - simply click here.

    Aldi is on Deliveroo! To find out more and check whether delivery is available in your area, visit www.aldi.co.uk/deliveroo.

    Using Click & Collect couldn’t be easier, with four simple steps:

    1. Choose your collection store & time slot. Collection slot prices vary per store and day.
    2. Browse our products online & make your selection. Our pickers are trained to choose the freshest options for your order.
    3. You will receive a confirmation email and/or SMS reminder on the day of pickup.
    4. Follow the Click & Collect parking bay instructions and we'll be out with your order ASAP.

    When you arrive, please reply to the SMS you will receive with your full name and collection point number. Alternatively, follow the instructions at the collection point and we will bring your order to you.

      All slots are £4.99. You won’t be charged based on your order size. Remember - due to the market-leading price of our products, your Aldi Click & Collect shop remains great value compared with competitors, even with the service fee.

      Our Click & Collect service is currently being rolled out across a number of stores in the UK. You can check if this includes your local store here. We are regularly adding more stores, so if we are not currently in your area sign up here to be notified when we are.

      Yes, we have introduced an item limit on orders to help ensure availability for all our customers. Additionally, the quantity of certain items may also be limited to maintain availability.

      Slot times and availability vary across our stores so please click the link at the top of the page to see what slots are available in your area.

      You can select slots from the next day onwards and up to 7 days in advance, subject to availability.

      As part of our commitment to reduce the amount of plastic packaging we use, your click and collect groceries will now be packed into larger compostable tray liners, so don’t forget your bags for life if you prefer to separate your groceries after they’ve been delivered to your car.

      Click here for more information on how we are tackling packaging and plastic waste.

      Of course! Just provide your trusted contact with the name on your order, your order number and the collection instructions in your email, and they can collect your order for you.

      If you have age-restricted items in your order, please make sure your trusted contact is the correct age and brings photographic ID with them.

      If you can no longer make your collection slot, you can cancel your order online via My Orders. You will not be charged. You can easily place your order again for a time that suits you better with just a few clicks – just select your order in My Orders and choose ‘Order Again’.

      If you are running slightly late don’t worry, we will hold your order for you. If you do not collect your order by the end of the day it will be cancelled and you will not be charged.

      We operate a ‘Challenge 25’ policy. If you are purchasing age-restricted goods you will be asked to provide photographic proof of your age. Acceptable forms of ID include:

      • A photo driving licence
      • Your passport
      • A proof of age card, such as the PASS card from the Proof of Age Standards Scheme

      If you do not have appropriate ID our colleague will remove the restricted items from your order and you will not be charged for the restricted items.

      If there’s an item missing from your order please return to store at your earliest convenience to obtain the item or a refund. If you are isolating, are unable to return to store, or require any further help, get in touch with our Customer Services team.

      When you arrive at the store please follow signs to one of our dedicated Click & Collect parking bays. When you are safely parked, please reply to our reminder SMS text message or follow the instructions on the collection zone signage to let us know you have arrived and one of our colleagues will prepare your order and bring it to you as soon as possible.

      At Aldi, the health and safety of our colleagues and customers is paramount. That’s why we have introduced a wide range of social distancing procedures in our stores, in line with Government guidelines, to ensure they can remain open at this time.

      All Click & Collect orders will be bagged in compostable tray liners, to reduce the amount that items are handled and to speed up the collection process. Collections will also be contactless where possible. This means:

      • Pay online - when you order online we’ll use those details to take payment on the day of collection, without the need for you to pay physically in store

      • Contactless loading - your items will be bagged and brought to you, ready for you to simply load your order into your car. If you need our staff to help you do this, just let them know

      For more information about what we are doing to keep colleagues and customers safe during this time, please click here.

      If you usually order the same products each time you shop with us, you can easily re-order all of the items again in your next shop. Navigate to My Orders and locate your previous order. At the bottom of the page you'll find an 'Order Again' link, simply select this and all of the items on this order will be added to your basket, ready for you to complete checkout.

      Yes. When you are logged into your ALDI grocery account you can access your order history in ‘My Orders’. If you wish to repeat a previous order, simply navigate to your order and select 'Order Again'.

      You can easily change your personal details by signing in and editing your details in ‘My Account’.

      You can unsubscribe from the groceries.aldi.co.uk mailing list at any time by adjusting your marketing preferences in 'My Account' or by clicking the ‘unsubscribe’ link at the bottom of any of our emails. If you want to unsubscribe from all other marketing emails, please visit aldi.co.uk/unsubscribe-me.

      If you have forgotten your password, just follow the password reset link on the sign-in page. You will be sent an email with instructions on how to reset your password.

      Currently you cannot order Specialbuys and groceries together. However, if you would like to purchase Specialbuy items, please visit https://www.aldi.co.uk/c/specialbuys.

      Our lifestyle filter function helps you filter relevant products to specific lifestyle food and drink needs. Please see the definitions below.

      • Vegetarian: Products on this list are free from all animal products or animal by-products including the fishing industry, with the exception of eggs, milk products and honey. Please read all product labels carefully before use or consumption.

      • Vegan: Products on this list are free from all animal products or animal by-products including the fishing industry, including eggs, milk products and honey. Please read all product labels carefully before use or consumption.

      The majority of our grocery range is available for our customers to purchase via Click & Collect.

      If, for any reason, an item you have ordered is not available on the day of collection, we will try our best to choose the most appropriate substitute. If we offer you a more expensive substitute you will only pay the price of the original item, and if we choose a cheaper product you will pay the cheaper price – so you never lose out.

      We pick your order on the day of collection and our colleagues are trained to choose the freshest option - just as you would if you were shopping in-store.

      In selected stores we have introduced an item limit on orders to help ensure availability for all our customers. Additionally, the quantity of certain items may also be limited to maintain availability.

      Payment is secure. We have partnered with a leading payment provider, First Data, to handle all payments securely. This data will be processed in accordance with ALDI’s Privacy Notice.

      When you place an order online, the prices listed are a guide price based on current in-store prices. Your final order amount may increase or decrease based on any price changes between when you ordered and in-store prices on the day of collection. This means you won’t miss out on any offers that have been introduced between placing your order and collecting it.

      We only accept card payments for online Click & Collect. Currently the accepted payment methods are Visa and Mastercard.

      With online groceries, we don’t charge you right away. This is because there may be a differences between the estimated total you see when you place your order and the actual cost of the order you collect. This could be due to substitutions or any price difference we have in-store on the day of collection.

      Instead, we simply check that your payment card is valid when you place your order by requesting a hold of £0 on your account. No money is taken at this point.

      On the day of collection when we have picked your order we will process it through our system and request a pre-authorisation from your bank for the order amount. A pre-authorisation is a temporary hold of funds in your account. We do this to make sure you have enough money in your account and to help prevent card fraud. This hold will show up in your account within 48 hours; however, your card is not charged at this stage, and no funds have been debited from your account.

      When you arrive to collect your order we will confirm your final order total. As soon as your payment is confirmed, the amount is taken from the pre-authorisation and the rest is released into your account. This may appear as two separate ‘transactions’ on your card for a few days, but don’t worry – you will only be charged your final balance.

      If the pre-authorisation fails, we will send you a text message and an email to let you know. At this stage you can choose to come to store during your allocated slot and we will process your order in-store through our tills, or you can choose to cancel your order via My Orders and re-order it for a time that is more convenient for you.

      If you find a fault with any of the products in your order while collecting it, please let our colleagues know and they will be happy to help you.

      If you have any issues with any of our products you can return the item directly to the store and we will make every effort to provide a refund, at the discretion of the Store Manager. Please remember to bring your collection receipt email for proof of purchase.

      Please click here for a comprehensive breakdown of our returns policy.

      If you are unable to find your receipt to bring to store as proof of purchase, you should be able to retrieve your order information from the My Account section. If you are still unable to locate it, please ask in-store for guidance or call customer services on 0800 042 08800, and we will do our best to find your order information to process your request.

      No, your statutory rights will not be affected if you return/attempt to return any items bought online.

      If a product you ordered isn’t available when we prepare your order we will do our best to find the most appropriate substitute. When your order is ready for collection you will receive an email letting you know about any unavailable items and any substitutions. You can then decide whether you want to keep the substituted item or not and let us know when you arrive to collect your order.

      If you are happy with your chosen substitute we will update your online order with the change in product and process your payment. In these cases, we will always charge you the lower price. This means if we choose a more expensive substitute you will only pay the price of the original item, and if we choose a cheaper product you will pay the cheaper price – so you never lose out. Your digital receipt will be amended to reflect these changes and any price differences associated with your substitution.

      When your order is ready for collection you will receive an email letting you know about any unavailable items and any substitutions.

      When we bring your order out to you our colleague will ask if you’re happy with your substitutions. If you are not, just let us know, and we will remove the item from your order and you will not be charged. Your digital receipt will be updated to reflect any changes.