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Privacy Notice

How we use your personal data

ALDI Click and Collect: Our Click and Collect service provides customers with the opportunity to order products online and collect them from one of our designated stores.

Types of Data: 

Information which you give to us: By signing up to ALDI’S Click and Collect service, you may be asked to provide ALDI with:

  • your name;
  • your title;
  • your email address;
  • a password;
  • your address;
  • your billing address;
  • financial data, including your bank account and payment card details;
  • if you select age-restricted products, proof of your age;
  • if you ask us to send you SMS text messages, your phone number;
  • if you ask to be updated about new stores participating in our Click and Collect offering in your area, your postcode; and
  • any feedback, experiences or comments which you choose to provide to us.

Information we collect about you: In addition to the above information, we may collect and process the following technical information automatically when you use the ALDI Click and Collect website:

  • the Internet Protocol (IP) address used to connect your device to the internet, your login information, details of the type of device you use, a unique device identifier and mobile network information (such as your mobile phone number);
  • information about your use, including any products which you viewed or searched for, response times, download errors and bugs, time spent using the ALDI Click and Collect website and time between actions on the ALDI Click and Collect website;
  • analytics information about your orders, including your order history, details of your average spend and details of your product preferences;
  • any information stored on your device which you expressly consent to share with us when using the ALDI Click and Collect website; and
  • information provided to us by third parties (such as business partners, sub-contractors, analytics providers and search information providers).

Uses of Data: 

Information which you give to us: We will use the information you provide to us in the following ways;

In respect of placing orders and collection:

a) We will use your name, email address, password, address and billing address to contact you:
  • in relation to your account (e.g. to send you a password reset email);
  • to send you any order confirmation emails;
  • if we are unable to accept your order;
  • regarding the status of any click and collect order you place;
  • to remind you of your chosen collection slot;
  • to tell you about any products which will not be available on the day of your collection slot, and any appropriate substitutes we intend to offer you;
  • to send you a collection receipt email once we have taken payment for your order;
  • to ask for your feedback regarding your order, so that we can continue to monitor and improve our service; and
  • if it is otherwise necessary to do so in respect of your order and the performance of the contract between us (don’t worry, these won’t be marketing emails).

b) We will use your financial data to take a pre-authorisation charge, to prevent fraud and subsequently take payment out of that pre-authorisation charge once you have collected your order;
c) We will use your proof of age to verify that you are old enough to buy the products you have ordered.
d) We will use your phone number: 

  • where you have selected that we send you SMS text message reminders about your order; 
  • where you have sent us a text message to inform us of your arrival at a store; and
  • to contact you in respect of any failed pre-authorisation payments; 

In respect of our service availability emails: We will use your name, email address and postcode to email you when you have selected that we tell you about stores offering Click and Collect in your local area.

Information we collect about you: We will use the information we collect about you in order to:

a) administer the ALDI Click and Collect website and for internal operations, including troubleshooting, analytics and other data analysis, testing, research, statistical and survey purposes;
b) improve the ALDI Click and Collect website to ensure that content is presented in the most effective manner for you and for your device;
c) allow you to participate in interactive features of our service, when you choose to do so; and/or
d) make suggestions and recommendations to you and other users of the ALDI Click and Collect website about products or services that may interest you or them.

Basis for Processing: This processing is:

a) necessary for the performance of our contract with you;
b) in accordance with your consent to signing up to our Click and Collect service; and
c) in accordance with our legitimate interests (to improve our customer’s experience of our Site and stores, satisfy orders and to learn more about how our customers use our products/services).

Disclosures of your personal data:

First and foremost, you can rest assured that your personal data will not be shared with third-parties unnecessarily. We may disclose your personal data for the purposes set out in this Privacy Notice:

  • if the possibility of such disclosure is otherwise stated in this Privacy Notice, our Terms of Use, our Terms and Conditions of Sale or otherwise when the personal data is collected from you;
  • in particular, to the specific third-parties described in the tables in Section 4 (How we use your personal data – General Website) and Section 5 (How we use your personal data – Special Purposes)
  • to other companies in the ALDI Group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006). This includes ALDI Stores (Ireland) Limited, registered in Ireland under registration number 294035, whose registered address is at 67-68 Fitzwilliam Square, Dublin 2 D02 R284;
  • to service providers acting as processors or joint controllers who provide us with IT and system administration services;
  • to professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
  • to HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect our rights, property, or safety, or the rights, property or safety of our customers, or others. This includes exchanging information with: (a) the police or other investigatory or law enforcement authorities; and (b) companies and organisations involved in fraud protection and credit risk reduction; and/or
  • to third-parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

We require all third-parties to respect the security of your personal data and to treat it in accordance with the law. Unless specifically stated in this Privacy Notice, we do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Disclosures of Anonymised Data or Aggregated Data:

We may also share Anonymised Data or Aggregated Data to third-parties such as:

  • our advertisers; and
  • analytics and search engine providers that assist us in the improvement and optimisation of our Site / App.

This Anonymised Data will be collected using cookies in a way which alone cannot identify any individual.

Third party marketing:

We will never share your personal data with any company outside the ALDI Group (as defined above) for non-ALDI related marketing purposes.