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Terms & Conditions

Introduction

Our Click and Collect Service: Our Click and Collect service provides you with a convenient way to order online and collect from one of our designated Click & Collect Stores.

Contacting our Customer Service Team: Please contact us using the details below if you have any issues with your Product or order. Our team of trained customer service representatives are available Monday to Saturday 08:00 to 20:00 and Sunday 10:00 to 16:00 (UK time).

  • Email: customer.service@aldi.co.uk
  • Phone: 0800 042 0800

The Order Process

Using Click & Collect couldn’t be easier, just follow the steps set out below

Step 1: Sign up or Sign in

  1. You can sign up or sign in at groceries.aldi.co.uk (our “Site”). Our Site will guide you through how to set up an account and once complete, you are ready to start shopping with us.
  2. If you have any problems, please call us on 0800 042 0800, and a member of our Customer Service Team will be happy to help.
  3. We are regularly adding more stores to our Click and Collect service offering. If we are not currently in your area you can choose to sign up to be notified when your local stores become available.

Step 2: Select your preferred store and preferred collection slot

  1. Collection slot times and availability vary across our stores.
  2. Please visit the slot selection page to see what slots are available for your chosen store. 
  3. You can select slots from the next day onwards, up to 7 days in advance.
  4. Our Site will notify you if any Products that you select are not available to purchase in your chosen store.
  5. Your chosen store and slot cannot be amended once your order has been submitted.

Step 3: Start shopping!

  1. PLACING AN ORDER
  • Our Site will guide you through the steps you need to take to place an order with us. It allows you to check and amend any errors before submitting your order.
  • Please ensure that you complete your checkout after adding Products to your basket to confirm your order and not lose any selected collection slot – we will reserve your selected slot for 2 hours.
  • Our acceptance of your order will take place when we have completed your pre-authorisation check, at which point a contract will come into existence between us.
  • If we are unable to accept your order, we will inform you of this by email, and will not charge you for the Product(s). This might, for example, be because the Product is out of stock, a problem with your payment method, or because we have identified an error in the price or description of the Product(s).
  • You cannot currently order Specialbuys and groceries together. However, if you would like to purchase Specialbuy Products, please visit our Specialbuys website.
  • Some of our Products are very popular. We may limit the number of certain Products that can be included in an order to ensure our Products are available to as many customers as possible.
  1. PRICING
  • All prices shown on our Site are only guide prices.
  • During the checkout process, the combined total of the guide prices for the Products in your basket will be shown as your “Estimated Total”.
  • The actual price payable will be the price of the Products in your selected store on the morning of your collection slot.
  • Accordingly, your final order amount may increase or decrease based on any differences between the prices of the Products shown at the point at which you order and the prices of those Products on the day we take final payment from you.
  • Any additional charges will be added at the point of checkout for you to be able to review before placing your order. These charges will be shown in addition to the individual Product prices. 
C. MINIMUM BASKET CHARGE
  • You may be required to meet a minimum basket charge to place an order. Whether such a charge applies to your selected store will be explained on the Site as part of the order process.
  • We will not accept orders which fall below the relevant minimum basket charge.
  • Minimum basket charges are assessed order by order. As such, if you place multiple orders with us, each one must still individually exceed the minimum basket charge.
D. PRE-AUTHORISATION CHECK
  • When you click the ‘Pay Securely’ option during the order process, we will request a hold of £0 on your account. This is simply to check that your payment card is valid when you place the order.
  • Following this, we will send you an order confirmation email containing your order number.

Step 4: Arrive to collect

  1. We pick out the Products for your order on the day of collection.
  2. We will use the email address which you provide when you sign up to notify you once your order has been picked. You will also be given the option to receive an SMS reminder text message 2 hours before your collection slot.
  3. The email notification will also inform you of:
    • any Products which are not available; and
    • any substitutes we intend to offer you instead (see more on substitutions at Clause 5B below).
  4. On arrival, please follow the signs to one of our dedicated Click and Collect parking bays.
  5. When you are safely parked, please either:
    • follow the instructions on the collection zone signage to let us know you have arrived; or
    • where we have sent you a reminder SMS text message ahead of your collection slot, reply to our SMS text message with your full name and collection point number.
    • please then wait inside your car, one of our store colleagues will prepare your order and bring it to you to collect as soon as possible.
  6. Please note that you will be unable to collect your order earlier than the agreed time slot.
  7. If you are running late, please call us on 0800 042 0800 and we will do our best to make arrangements with the store for you to collect at a later time in the day. However, if you can’t collect your order on the allocated day of collection, your order will be cancelled.
  8. We will make all reasonable efforts to provide you with the Products requested. If, for any reason, a Product you have ordered is not available on the day of collection, we are not liable to you. We may be able to provide you with a suitable substitute, see more on substitutions at Clause 5B below. 

Step 5: Pick up and pay for your order

  1. COLLECTING PRODUCTS
  • You will receive your shopping conveniently in crates for you to unpack into your vehicle.
  • If you ask for assistance with unpacking your shopping, our store colleagues will use all reasonable care in doing so, but shall not be liable for any damage which may arise in providing such assistance.
  • Our store colleagues will take the crates back once you have finished unpacking your shopping.
  • You must ensure that the Products which you order can be safely collected and will fit in your vehicle.
  • The Products which you order are your responsibility from the point that they begin to be unpacked from the crates provided.
  • We are committed to delivering responsible packaging and only want to use plastic when we need to - we are taking positive steps to reduce the amount of plastic that we use.
  1. SUBSTITUTIONS
  • We do our best to provide everything you ask for, however if a Product you ordered is not available when we prepare your order we will do our best to find the best substitute.
  • If you accept a Product which has a lower price than the Product you originally chose, you will be charged the lower price. If you accept a Product which has a higher price than the Product you originally chose, you will be charged the price of the Product you originally chose.
  • Your collection slot reminder email will let you know about any unavailable Products and any proposed substitutions.
  • Our store colleague will ask if you are happy with your substitutions when they bring your order out to you. Any you do not wish to accept will be removed from your order and you will not be charged for them.
  • If you do accept a substitute we will update your online order to show the Product(s) you received.
  • The final price you pay will be amended to reflect any price differences associated with your substitutions, in line with the process above.
C. DEFECTIVE PRODUCTS
  • We are under a legal duty to supply Products that are in conformity with these Terms. This means Products must be as described, fit for purpose and of satisfactory quality.
  • If you find a fault with any of the Products in your order while collecting it, please let our store colleague know and they will be happy to help by either: removing the Product from your order (you will not be charged for the removed Product); or
  • offering you a replacement of the same Product.
  • We are not under any obligation to replace perishable Products unless they are faulty or have been misdescribed on our Site.
  • Please refer to our Returns and Refunds page for information on how to return Products to us.
  • Please see our Terms of Sale for a full summary of your legal rights.
D. PAYMENT
  • In order to help us further validate the card you are using for payment, we will request a pre-authorisation amount on the day of your collection.
  • Your card will be pre-authorised for:
    • the total price of the Products in your order on the day of your collection; plus
    • any additional charges (see Clause 3B above).
  • Your card will not be charged at this stage and no funds will be debited from your account. Your bank will simply place these pre-authorised funds ‘on hold’ until we take final payment from you.

  • When you collect your order we will charge you the final total balance, taking into account any changes or substitutions. This payment will be taken against the value of the amount you pre-authorised. Where the final price charged falls below the pre-authorisation amount, the difference will be returned to your bank account within a few working days.
  • We reserve the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse or cancel orders depending on the result of these checks.
  • The Products will belong to you from the time this final payment is complete.
  • We only accept card payments for Click & Collect. Currently the accepted payment methods are Visa and MasterCard. We have partnered with a leading payment provider, First Data, to handle all payments securely.
  • Once we have taken payment we will send you a collection receipt email. Please retain this email as your proof of purchase.

OTHER USEFUL INFORMATION

  1. CANCELLATIONS
  • You can cancel your order at any time prior to collection. You can cancel by:
    • contacting Customer Services on 0800 042 0800; or
    • following any alternative method set out within order confirmation email / SMS text message you receive from us.
  • There is no charge for cancelling your order.
  • If you cancel your order, the pre-authorisation hold you may see in your account will be returned to you within a few working days, depending on your bank.
  1. PRODUCT ISSUES
  • If there are any issues with any of the Products, you can take the Products back to store with proof of purchase and we will make every effort to provide a refund in line with our Returns and Refunds page at the discretion of the Store Manager.
  • Please remember to bring your collection receipt email for proof of purchase.
  • If you are unable to find your receipt to bring to store as proof of purchase, you should be able to retrieve your order information from the My Account section of our Site.
  • If you are still unable to locate it, please ask in-store for guidance, and we will do our best to find your order information to process your request.
C. CHALLENGE 25
  • We operate Challenge 25. If you have any age-restricted Products in your order, you may be asked to provide photographic proof of your age. Acceptable forms of ID include:
    • a photo driving licence;
    • your passport;
    • a proof of age card, such as the PASS card from the Proof of Age Standards Scheme.
  • In the event that we are not satisfied that the recipient of the Products is old enough to order, consume or use the Product we will remove the restricted Products from your order (you will not be charged for any such removed Products). We may then: seek to re-arrange collection; or cancel the order. We will have no liability to you in the event that we cancel the order in these circumstances.
  1. D. PRIVACY
  • If we have to contact you we will do so by SMS text, a phone call or by writing to you at the email or postal codes which you provided to us during the order process.
  • Full details on how we use your personal information can be found in our Privacy Notice.
  1. E. YOUR ACCOUNT
  • If you have forgotten your password, just follow the password reset link on the sign in page. You will be sent an email with instructions on how to reset your password.
  • If you receive a password reset email without requesting one, please contact our Customer Services Team on 0800 042 0800.
  • You can easily change your personal details by signing in and editing your details in ‘My Account’.
  • You are able to adjust your marketing preferences in 'My Account' or by clicking the ‘unsubscribe’ link at the bottom of any of our emails. If you want to unsubscribe from all other marketing emails, please visit aldi.co.uk/unsubscribe-me.
  1. F. OUR RIGHTS TO CANCEL YOUR ORDER
  • We may cancel your order if you breach any of these Terms or our Terms of Sale.
  1. G. THE LEGAL BIT
  • This Site is owned and operated by ALDI Stores Limited ("ALDI", "we", "us" or "our").
  • These terms and conditions (“Terms”) will apply if you place orders for our Products (“Products”) via our Click and Collect service.
  • These Terms apply in addition to our standard Terms of Sale (“Terms of Sale”).
  • In the event there is a conflict between these Terms and our Terms of Sale, these Terms take priority.
  • We may revise these Terms at any time by amending this page. Changes to these Terms will not affect any orders placed before those changes were uploaded to our Site.
  • These Terms were last updated on 30 April 2021.
  • Our Click and Collect service may be impacted by changes to Government guidance and / or our policies and procedures, implemented in response to the Coronavirus (COVID-19) outbreak. Please see our FAQ’s page for details on how this may affect your order.
  • ALDI Click and Collect is for domestic use only. We do not accept orders for re-sale. We reserve the right to:
    • refuse any orders to businesses that we believe are not for domestic uses; and
    • reject and/or cancel any order if you are found to be (or we suspect you of) reselling the Products for commercial gain.